Frequently Asked Questions (FAQs)

What is CareNiva?

CareNiva is a HIPAA-compliant, all-in-one telehealth platform designed for hybrid care (in-person + virtual). It streamlines workflows, reduces administrative burden, and increases provider capacity with minimal setup.

What types of practices is CareNiva built for?

CareNiva works for:

  • New telehealth practices

  • Existing in-person clinics adding virtual care

  • Telehealth startups

  • Online wellness or functional medicine services

  • Virtual urgent care models

  • Telehealth Companies

  • Enterprise-scale health systems or MSOs

  • solo practitioner

What’s included in the platform?

Please visit our pricing and feature page for details.

Key features include:

  • HD video (HIPAA-compliant)

  • AI-powered SOAP note transcription (AI Scribe)

  • Custom intake forms and consent documents

  • E-prescribing

  • Real-time insurance eligibility checks

  • Integrated credit card payments

  • Appointment reminders, follow-ups, and patient portals

  • Billing

  • Telehealth EHR

Can I use CareNiva to offer urgent care services?

Yes. Providers can handle on-demand care, triage visits, write prescriptions, and collect payments—all in real time. Perfect for urgent care telehealth workflows.

Is CareNiva good for wellness, therapy, or coaching?

Absolutely. You can deliver HIPAA-compliant care in mental health, nutrition, functional medicine, or coaching. Create custom forms, set up private pay, and automate intake—no separate EHR required.

How does CareNiva support large-scale operations or multi-site clinics?

CareNiva includes:

  • Centralized operation

  • Multi-location/timezones scheduling

  • Visit orchestrations

  • Unlimited users onboarding

  • Branding/custom domains

  • API support

  • Advanced analytics

  • Unlimited patient and provider onboarding (Enterprise tier)

Can I scale a telehealth company with CareNiva?

Yes! Many customers use CareNiva to launch or grow telehealth businesses. You can brand it, manage remote teams, expand nationally, and deliver scalable care at low overhead.

Does CareNiva integrate with my EHR?

CareNiva can run independently or complement your current EHR via integration. Many clinics use CareNiva for telehealth while retaining their EHR for in-person care and records.

Is the platform HIPAA-compliant and secure?

Yes. All data is stored securely in the United States and meets all HIPAA, privacy, and compliance standards.

How do patients access CareNiva?

Patients get access via secure portal and links—no app download required. They can complete intake, sign consents, join video visits, and receive follow-ups all via browser from any device.

Can I collect payments and verify insurance?

Yes. You can:

  • Collect credit card payments (including pre-pay)

  • Run real-time insurance eligibility checks

  • Set up automated billing workflows
    (Professional Plus & Enterprise Plans include these.)

How do I get started?

You can schedule a demo : https://careniva.com/contact
Call us: 949-617-2058
Or click “Get Started Free” on our pricing page to get started in minutes—no credit card required.