Telehealth platform questions, answered

CareNiva is a HIPAA-compliant, all-in-one telehealth platform designed for hybrid care (in-person + virtual). It streamlines workflows, reduces administrative burden, and increases provider capacity with minimal setup.

CareNiva works for:

• New telehealth practices
• Existing in-person clinics adding virtual care
• Telehealth startups
• Online wellness or functional medicine services
• Virtual urgent care models
• Telehealth companies
• Enterprise-scale health systems or MSOs
• Solo practitioners

Key features include:

• HD video (HIPAA-compliant)
• AI-powered SOAP note transcription (AI Scribe)
• Custom intake forms and consent documents
• E-prescribing
• Real-time insurance eligibility checks
• Integrated credit card payments
• Appointment reminders, follow-ups, and patient portals
• Billing
• Telehealth EHR

Yes. Providers can handle on-demand care, triage visits, write prescriptions, and collect payments — all in real time. Perfect for urgent care telehealth workflows.

Absolutely. You can deliver HIPAA-compliant care in mental health, nutrition, functional medicine, or coaching. Create custom forms, set up private pay, and automate intake — no separate EHR required.

CareNiva includes:

• Centralized operations
• Multi-location / multi-timezone scheduling
• Visit orchestration
• Unlimited user onboarding
• Branding and custom domains
• API support
• Advanced analytics
• Unlimited patient and provider onboarding (Enterprise tier)

Yes. Many customers use CareNiva to launch or grow telehealth businesses. You can brand it, manage remote teams, expand nationally, and deliver scalable care at low overhead.

CareNiva can run independently or complement your current EHR via integration. Many clinics use CareNiva for telehealth while retaining their EHR for in-person care and records.

Yes. All data is stored securely in the United States and meets all HIPAA, privacy, and compliance standards.

Patients get access via a secure portal and links — no app download required. They can complete intake, sign consents, join video visits, and receive follow-ups, all from any device in the browser.

Yes. You can:

• Collect credit card payments (including pre-pay)
• Run real-time insurance eligibility checks
• Set up automated billing workflows (included on higher-tier plans)

You’re charged a flat fee per visit — only for visits that actually happen. There’s no monthly subscription and no annual commitment. Add funds to your account balance, and each visit draws from it automatically.

The visit fee is applied when the visit is scheduled. If a visit is cancelled, the fee can be refunded to your balance (your practice controls this).

Anytime. As your volume grows, a flat monthly plan usually becomes the better deal — you can upgrade in one click and stop paying per visit.

No monthly per-provider charge on Pay-As-You-Go — you pay per visit regardless of how many providers are on the account.