Patients will Make Medical Choices based on Telehealth Access

Patients are growing more accustomed to virtual care. Healthcare organizations that lack telehealth access are bound to observe lower patient volumes as patients prioritize providers that offer telehealth over those that do not.

Before 2019, 11% patients used telehealth and now post covid, there are 76%+ interested in using telehealth.

Providers need to focus on convenient care and availability to prevent customer attrition.